NKF Campaigns Zone:
Dialysis

Quality and Patient Experience

The Department of Health Renal Advisory Group held a workshop on Quality and Patient Experience on 27 February 2007. The purpose of the workshop was to discuss how to measure experience and ensure that the voice of patients and their own carers is incorporated into care planning, commissioning and service evaluation.

Participants at the event contributed to an empowering checklist that will hopefully enable patients to review the quality of service they receive and help them to consider and ask key questions to improve the quality of care they receive.

DoH Renal Checklist (PDF, 202kB)

Example of a Care Plan (ISO-compliant ODF, 16kB)

Example of a Care Plan (MSWord format, 39kB)

Please download these items for extensive use by renal patients – place copies in waiting rooms, renal units – hand to staff and patients.

Thank You

NKF